Lummitry Refund & Cancellation Policy

Effective: August 10, 2026 · Version: 2026-08-10

This English text is provided for reference only. The original Korean version (환불·취소 정책) is the legally binding text; in case of any discrepancy, the Korean version prevails. Draft — pending legal review.

This Policy explains how to cancel a subscription and when refunds are available for the services provided by Keensight Co., Ltd. ("the Company"). It supplements, and should be read together with, our Terms of Service and Auto-renewal Terms.

1. Cancelling your subscription

  1. You may cancel auto-renewal at any time from your account's billing portal, or by contacting support@keensight.kr.
  2. Cancellation stops future charges. Your subscription remains active until the end of the billing period you have already paid for; access is not cut off immediately.
  3. Cancelling does not, by itself, generate a refund for the current period (see Section 2).

2. Refund eligibility (statutory withdrawal)

  1. Under the Act on the Consumer Protection in Electronic Commerce, you may withdraw your subscription within 7 days of payment.
  2. For digital content and services, the right of withdrawal may be restricted once the service has been used or consumed (e.g., tokens spent on a face scan, simulation, or skin analysis), to the extent permitted by Article 17(2) of that Act. Where required by law, we make the terms of any such restriction clear before purchase.
  3. If you have not used any part of the service in the current period, a first-period refund is available on request within the 7-day window.

3. What is non-refundable

  1. Tokens or credits already spent, and services already rendered.
  2. The unused remainder of a billing period after you have used the service in that period — access continues to the end of that period instead.
  3. Amounts charged more than 7 days before the refund request, except where a service fault or billing error applies.

4. Billing errors and service faults

If you were charged in error, charged the wrong amount, or the service was materially unavailable, contact us and we will investigate and refund any amount incorrectly charged.

5. How to request a refund

  1. Email support@keensight.kr from the account's registered email, with the payment date and amount.
  2. Approved refunds are returned to the original payment method. Card refunds typically appear within 3–10 business days, depending on your card issuer.

6. Contact

Keensight Co., Ltd. · support@keensight.kr · 72 Garosu-gil, Gangnam-gu, Seoul.

This Policy may be updated; the current version is always available from our website footer.